My husband demonstrates competent communication through his professional emails. In his career they communicate often through email about problems with the project they are working on. One of the behaviors he exhibits that make him an effective is that he is professional and forthright. He gets to the point he is trying to make using facts and does not stray into expressing emotions.
I believe that I would like to model some of my own behaviors after him but I would need to incorporate some emotion into it. As an educator, emotion is part of what I do. It is important that I give parents the facts but I also need to remember that I am talking about their child…someone who is likely the most important person in their life. I can not be as unemotional as he is.